.
Refund Policy
Jabal Erbil For Goods Wholesalers LLC (“the Company”) values customer satisfaction and strives to provide high-quality products and services. This Refund Policy outlines the terms and conditions governing refund requests, including eligibility, process, and exclusions. By purchasing goods from the Company, you agree to be bound by the terms of this policy.
1. General Eligibility for Refunds
Refunds will only be considered under the following conditions:
1.1. The goods must be proven to be defective, damaged, or non-conforming to the order specifications at the time of delivery.
1.2. The refund request must be submitted in writing within 14 calendar days from the date of receipt of goods, accompanied by a valid proof of purchase.
1.3. Goods must be returned in their original condition, including packaging, manuals, accessories, and all components. Failure to meet these requirements may result in rejection of the refund request.
2. Specific Conditions and Exclusions
2.1. Refunds are not applicable for the following:
- Products that have been used, altered, or tampered with in any way.
- Goods classified as perishable, custom, or bespoke orders.
- Items marked as “final sale,” “clearance,” or “non-refundable” at the time of purchase.
2.2. The Company reserves the right to inspect returned goods to verify eligibility for a refund. Refunds will not be issued if goods are deemed to have been damaged through misuse, improper handling, or failure to follow the manufacturer’s guidelines.
3. Initiating a Refund Request
3.1. To initiate a refund request, customers must:
- Submit a written request via email to [insert email address], including the order number, a detailed explanation of the issue, and photographic evidence if applicable.
- Obtain a Return Authorization (RA) number from the Company’s customer support team before sending the item back.
3.2. The Company will not accept unauthorized returns or items sent without an RA number.
4. Refund Process and Timeline
4.1. Upon receipt of the returned goods, the Company will conduct a thorough inspection within 5-7 business days.
4.2. If the refund is approved, the Company will process the refund to the original payment method within an additional 7-14 business days.
4.3. The Company shall not be held liable for delays caused by banking institutions, payment processors, or other third parties involved in the transaction.
5. Shipping, Fees, and Other Charges
5.1. The customer is responsible for all return shipping fees, unless the item was delivered in error or found to be defective.
5.2. A restocking fee of up to 15% of the item’s purchase price may be applied to returns not resulting from a manufacturing defect or shipping error.
5.3. Shipping costs, duties, taxes, and any additional charges incurred during delivery are non-refundable.
6. Limitation of Liability
6.1. The Company’s liability for any refund claim is strictly limited to the original purchase price of the item.
6.2. Under no circumstances shall the Company be held responsible for incidental, consequential, or indirect damages arising from the use of its products or delays in the refund process.
7. Force Majeure
The Company shall not be liable for failure to fulfill refund requests due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, or governmental restrictions.
8. Modifications to the Policy
The Company reserves the right to amend or update this Refund Policy at its sole discretion without prior notice. It is the responsibility of the customer to review the policy periodically for any changes.
9. Governing Law and Dispute Resolution
9.1. This Refund Policy is governed by and construed in accordance with the laws of the United Arab Emirates.
9.2. Any disputes arising from or related to this policy shall be resolved exclusively through arbitration under UAE law.
10. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us:
- Email: info@jabalerbiltrading.com
- Phone: +971-569104106
- Business Hours: Mon-Fri 10:00 – 19:00
By proceeding with a purchase, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund Policy.
